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Elena Andeva is a seasoned technology professional with extensive experience in software support and system engineering. Currently serving as a Senior Software Support Engineer at Hornetsecurity since July 2022, Elena previously held the position of Software Support Shift Leader at Altaro Software and worked as a System Engineer at the Spatial Planning Agency. Elena’s expertise spans managing VMware infrastructure, configuring Windows servers, and overseeing network services such as DHCP and DNS. Other notable roles include System Administrator at Visteon Corporation, Assistant System Engineer for the Municipality of Centar, and Web Developer at EuroNetCom, focusing on web design and development. Elena's academic credentials include a Master's degree in Computer Networks and e-Technologies and a Bachelor's degree in Information and Communication Technology.