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Robert E Lee is an experienced IT professional specializing in IT Service Management, with a career spanning over a decade in various leadership roles. Currently serving as a Senior Information Technology Service Management Consultant at Horizon Computer Solutions Inc., Robert provides consultancy and strategic advice to enhance operational practices. Previous roles include Process Consulting Manager at Quintica, where Robert led IT Process Vertical support, and Head of IT Service Management at CBI Health Group, responsible for the implementation of ITIL and ITSM practices. Robert's extensive experience includes senior positions at notable organizations such as ATB Financial and Postmedia Network Inc., focusing on service management policy, process improvement, and strategic advisory. Currently, Robert is pursuing a Master of Science in Digital Transformation at the University of Hull, complementing an earlier qualification in Computer Operations and Data Processing from Redhill Technical College.