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Monika Konopa is an experienced professional with a diverse background in technical support and translation. Currently serving as an Enterprise Customer Support Advocate at Hootsuite since July 2024, Monika previously worked as a Product Support Specialist at Talkwalker from January 2020 to July 2024, and as an IT Specialist at Faurecia from May 2014 to December 2019. Monika's expertise includes providing multilingual technical support, managing software and hardware issues, and utilizing tools such as Active Directory, Microsoft Office Suite, and SAP. Prior roles include translating Polish to German for Polski Internet Komórkowy and serving as a Help Desk Analyst at Fujitsu Technology Solutions, where Monika supported clients in the air transport sector. Monika holds a Master's degree in German Literature from the University of Lodz and has also studied at the University of Potsdam in Germany.