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Mitali Shah is a seasoned professional in customer success, currently serving as a Customer Success Manager at Hootsuite since July 2024, following the acquisition of Talkwalker where Mitali held the same position from March 2023 to August 2024. Previous roles include Senior Analyst, Customer Success at Epsilon, Contributing Writer for The Strategy Story, Project Manager in the Chairpersonā€™s Office at Reliance Industries Limited, and Business Associate at SaffronStays. Mitali's early career features positions as an International Account Executive at Havas, Senior Strategy Executive and Strategy Executive at Fork Media, and a Marketing and Research Intern at The Walt Disney Company. Educational qualifications include a Master's degree in Marketing from HEC Paris and a Masterā€™s Degree in Business/Commerce from R A Podar College, complemented by a Bachelor's in Management Studies from Narsee Monjee College.