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Maria-Elisa Fajardo is a seasoned communications and account management professional with extensive experience in social media and customer success. Currently serving as a Senior Account Executive at Hootsuite since July 2017, Maria-Elisa focuses on assisting businesses in overcoming challenges and achieving objectives using social media tools. Previous roles include Senior Customer Success Manager and Communications & Content Manager at Brixwork Real Estate Marketing Inc., as well as positions at LLORENTE & CUENCA, AIG, and FTI Consulting, where Maria-Elisa managed high-level client relationships and designed strategic communication plans. Maria-Elisa holds a degree in Social Communication and Journalism from Universidad de la Sabana and is pursuing a Certificate in Marketing Management from the British Columbia Institute of Technology.