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Frederik Burger is an experienced Senior Customer Success Manager currently employed at Hootsuite since July 2024, where the focus is on customer adoption, retention, renewals, and overall strategic account management. Prior to this role, Frederik held the same position at Talkwalker from August 2020 to July 2024, and previously progressed through various roles at Prophet SA in the UK and US from January 2009 to August 2020, including Strategic Account Manager, Senior Account Manager, Support Manager, and Product Support Specialist. Frederik's expertise encompasses devising success plans, managing renewals, and providing technical support for software solutions. Frederik possesses a Microsoft Certified Systems Engineer qualification from CTU Training Solutions and completed matriculation at Citrusdal High School in 2007.