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Theresa Hall is an experienced leader in customer success and technology strategy with a strong background in driving initiatives that enhance customer retention and product adoption. Currently serving as the Voice of the Customer Team Lead and Head of Scaled Customer Success at HoneyBook since July 2022, Theresa manages upper-tier accounts and empowers Customer Success Managers. Prior to this role, Theresa led the Customer Success team at Ordway, focusing on developing strategies and processes that drove customer engagement and product use. Theresa's experience at Deloitte as a Tech Strategy Consultant involved analyzing business processes and collaborating with clients to deliver technology solutions, alongside managing multiple projects with a focus on detail orientation and quality. Theresa holds a Bachelor's degree in Logistics, Materials, and Supply Chain Management from North Carolina State University.