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Marielle Jourzac has extensive experience in customer service and management roles, currently serving as Coordinatrice Outsourcing at HomeServe France since October 2007, where responsibilities include overseeing front and back office service providers, managing commercial relationships, and ensuring performance and quality in sales and customer service. Prior to this, Marielle held the position of Team Manager Ventes, leading a team of 12 customer service representatives and focusing on organizational planning, conflict management, and strategic customer relationship management. Marielle's earlier experience includes roles as a Télévendeuse and Téléconseillère at Orange from 2004 to 2007, where skills in customer relations and sales were developed. Marielle's educational background includes a Capacité professionnelle en Assurance from AF2A in Paris, a Licence professionnelle in Management des Organisations from Université Lumière Lyon 2, and a BTS in Management des Unités Commerciales from IGS Lyon.