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Mishal Patel is a skilled IT professional with a strong background in technical support and systems analysis, currently serving as a Technical Service Desk Analyst at Benchmark Capital since December 2020. Previous experience includes roles as a Systems Support Analyst at Scott Dunn and Service Desk Technician at INTO University Partnerships, where responsibilities encompassed providing first-line technical support, managing user accounts, and ensuring network security across multiple locations. Mishal's expertise extends to hardware and software support across various operating systems, with a solid educational foundation in Computer Application Security, Computer Systems Networking, and Computer Networking from institutions including Conestoga College and the University of Portsmouth.