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Phillip Wolff has worked in a variety of roles in the customer service industry since 2008. Phillip began their career as a Barista/Customer Service Professional at Starbucks in 2008, and was promoted to Supervisor in 2013. In 2014, they worked as a Marketing and Public Relations Intern at Kansas City Area Development Council, a Brand Ambassador at Google Fiber (VACO), and a Small Business Sales Consultant at Google Fiber (VACO). From 2015 to 2017, they worked at Sungevity as a Project Manager and Customer Experience Manager. During this time, they also worked as a Traveler at World Travel and a Problem Solver & Happiness Maker at Ruby Receptionists. In 2017, they worked as a Project Manager and Sales Development at ProfessionalChats. Since 2020, they have been working at Homebase as a Director of Customer Success, Manager of the Customer Success Department, and Customer Experience Champion.

Phillip Wolff obtained a Bachelor of Science in Political Science (Honors) and French from the University of Missouri-Kansas City. Phillip then completed a Diplômé en études supérieures de la langue française in French Language and Literature from the University of Paris - La Sorbonne. In addition, they have obtained certifications in SEO Wordpress from Udemy in June 2019, Teaching English as a Foreign Language (TEFL) from Global TEFL - Global Language Training Ltd. in March 2019, NABCEP from NABCEP: North American Board of Certified Energy Practitioners in April 2016, and Product Management with Lean, Agile, and System Design Thinking from edX.