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Axelle LALLEMAND is an experienced Project Manager at home24 SE since May 2017, specializing in cross-functional projects with a strong emphasis on customer experience. Responsibilities include activating and improving the fabric sample process, managing customer surveys like NPS and CSAT, and overseeing a text analytical tool. Previous roles at home24 SE included Junior Project Manager and Junior Process Manager, focusing on spare parts process improvements and the rollout of an internal control system. Axelle's earlier experience as a Catering Manager at La compagnie des Terroirs involved administration, team management, and event organization. Early career highlights include seasonal work in the kitchen at La Terasse and internships in sales and marketing. Axelle is pursuing a degree in International Commerce and has studied the German language, achieving a B2 proficiency level.