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Rico Guadagnato is an accomplished professional with extensive experience in customer service management and project leadership. Currently serving as Director Customer Service at home24 SE since November 2021, Rico previously held multiple roles at Otto (GmbH & Co KG) from August 2008 to October 2021, including Senior Projektleiter and Projektleiter for service provider management. Rico began a career in customer service as a Kaufmännischer Auszubildender and possesses a strong foundation in dialog marketing, having completed a degree at FOM University of Applied Sciences for Economics and Management from 2008 to 2015.