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Jordan Kimmel is an experienced customer service professional currently working as a Customer Experience Associate at Home Chef since November 2021, where responsibilities include resolving customer inquiries, leading quality assurance reviews, and utilizing tools like Zendesk and Slack for efficient problem-solving. Prior to this role, Kimmel served as a Customer Care Agent at SelectQuote Insurance Services from August 2017 to October 2021, achieving top performance in call transfers and conversions while managing high call volumes and providing feedback on process improvements. Education includes a Bachelor of Arts in Human Resources and Psychology from Michigan State University and an MBA in Human Resource Management from Roosevelt University.