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Laura K. is an experienced professional in customer support and service management within the fintech and e-commerce sectors. Currently serving as a Customer Support Manager at Holvi since November 2021, Laura K. focuses on customer experience, UX writing, and project collaboration. Previous roles include Customer Service Representative at Fiskars Group, where Laura K. provided exceptional service for an international client base, and Finance Specialist at Saga Furs Oyj, handling customer financing and export tasks. Additional experience includes positions as Customer Service Specialist at Fleet Logistics Group, Financial Advisor at Santander Consumer Bank, Customer Service Advisor at Nets, Investment Assistant at Mandatum Asset Management, and Financial Sales Negotiator at Danske Bank. Laura K. holds a Master of Business Administration in Service Design from Turku University of Applied Sciences and a Bachelor of Business Administration from Haaga-Helia University of Applied Sciences.