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Aaron Freitas has extensive experience in leadership roles within the contact center and insurance industries. Currently serving as Senior Manager for Sales and Service at Hollard Insurance Australia since August 2022, Aaron previously held the position of Contact Center Operations Manager at Tabcorp from November 2019 to September 2022, overseeing a team of over 290 staff and driving performance across various customer service channels. Earlier roles include Contact Centre Manager at QBE Insurance, where the focus was on enhancing phone sales revenue, and multiple management positions at IAG that encompassed budget management, sales team development, and customer satisfaction initiatives. Aaron holds a HSC from St Patrick's College Strathfield, completed in 2004.