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Gururaj Kulkarni is a seasoned IT professional with extensive experience in IT service management (ITSM) and operational excellence. Currently serving as General Manager ITSM at Holcim since February 2022, Gururaj has previously held key positions at Amdocs from September 2008 to February 2022, including Manager of the Service Management Office, where responsibilities encompassed global ITSM practice development, process automation, and service level management. Other roles at Amdocs involved compliance for ISO 20000:2011 certification and implementation of ITSM policies across various regions. Gururaj's early career included positions at Capgemini and Business Link Automation, focusing on end-user support and desktop technologies. Gururaj holds an MBA in Executive Education, IT from Symbiosis Centre for Management and Human Resource Development and a Bachelor of Science in Electronics from Fergusson College Pune.