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Heather Koch, PMI-PBA, ACP, PMP, serves as the Senior Technical Project Manager at HNL Lab Medicine since March 2011, overseeing projects within the Operational Excellence department, focusing on project objectives, team coordination, and stakeholder communications. Previously, Heather held positions such as Senior Business Process Engineer, Senior Business Analyst, and Applications/Systems Analyst at HNL Lab Medicine, with responsibilities ranging from process design to application system analysis. Experience includes a role as a Business Analyst and Webservices Client Technical Support at Andesa Services, Inc., and as a Product Support Specialist at Hooper Holmes. Heather has a Bachelor of Science in Business, Information Systems from Cedar Crest College.