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Troy Jones has a diverse and extensive work experience in the creative field. Troy began their career at Advertising Savants in 2002 as a Senior Art Director and worked there until 2004. Troy then moved to Stone Ward as a Senior Art Director from 2004 to 2005. Following this, they joined bohan Advertising as a Senior Art Director in 2005. Troy then joined Adamson in 2006 as an Associate Creative Director and stayed there until 2010. In the same year, they worked as an Associate Creative Director at Barkley for a brief period. From 2010 to 2012, Troy worked as a Freelance Art Director and Designer. Troy transitioned to PILGRIM in 2012 and served as an Associate Creative Director until 2014. Troy then returned to freelance work until 2016, when they joined 2e Creative as an Art Director. In 2018, they joined HLK as a Senior Art Director, and in September 2021, they assumed the role of Associate Creative Director.

Troy Jones completed a Creative Directors Course at Miami Ad School in 2022. Prior to that, they obtained a Bachelor of Science degree in Advertising/Design from Utah State University, attending from 1995 to 1997. In addition to their formal education, Troy has acquired several certifications from LinkedIn, including "Creating a Design System with Sketch" in September 2022, "Sketch: Working with Developers" in August 2022, "UX Foundations: Generational Design" in August 2022, "UX Foundations: Prototyping" in July 2022, and "UX Foundations: Accessibility" in June 2022.