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Renato Evangelista is a seasoned professional with extensive experience in technology and customer support. Currently serving as a Customer Support Senior Manager at Oracle Corporation since December 1999, Renato leads a multi-lingual team, addresses customer escalations, and manages various support KPIs to enhance efficiency and quality. Previously, as a Principal Technical Support Engineer at Oracle, Renato resolved over 200 complex technical tickets monthly. Recently, Renato became an alumni of the HITEC Emerging Executive Program, aimed at developing Hispanic technology leaders. Prior experience includes roles as a System Analyst and Electronic Technician at Fundação CPqD, focusing on optical network monitoring and telecommunications components. Renato's educational background encompasses a Post-MBA in Enterprise Intelligence, an MBA in E-Business, a specialization in Networks and Computer Architecture, and a Bachelor's degree in Computer Science.