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Tabitha Dunn is an accomplished leader in global customer experience and transformation, currently serving as Head of Global Customer Experience at Hitachi since 2022. Previously, Tabitha held the role of Chief Customer Officer at Ericsson, where responsibilities included leading customer experience and global sales excellence. Tabitha's experience at SAP encompassed strategic leadership in customer insights and transformation initiatives, while at SAP Concur, significant advancements in customer-centric strategies were achieved. Earlier roles at Citrix involved insights and customer engagement strategies that drove growth, retention, and excellence in customer experience. Tabitha’s career began at Philips Medical Systems and Xerox, where foundational programs in customer experience and process improvement were established. Tabitha holds a partially completed degree in Business Management from Marylhurst University.