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Sophie Lunel is a seasoned professional in digital project management and customer relationship management, currently serving as Responsable Digital, CRM et Relation client at Hippopotamus since September 2022. In this role, Sophie oversees the deployment of digital tools for restaurants and manages customer satisfaction initiatives. Previously, Sophie held various positions including Chef de projet Digital et CRM at KRYS GROUP, where responsibilities included e-commerce project management and digital communication, as well as Web Manager at DESENFANS. Sophie's educational background includes a Master's degree in Marketing and Commerce from IAE Lille, complemented by specialized training in Digital Brand Content from VISIPLUS academy.