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JeRail Vaughan is a seasoned professional with extensive experience in claims coordination and customer service. Currently serving as a Sr. Claims Coordinator at Hippo Insurance since February 2019, JeRail has led over 100 market research projects and trained more than 20 new team members. Prior to this role, JeRail briefly worked as a Claims Concierge at EY, where responsibilities included analyzing route schedules to enhance operational efficiency and increase customer savings by over 5%. Previous experience includes serving as Customer Service Manager for the CY-FAIR Independent School District from December 2014 to January 2018. JeRail holds a Bachelor of Arts in Marketing from Sam Houston State University, earned in May 2019.