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Deanna McCarthy is a seasoned professional with extensive experience in claims management and customer service within the insurance industry. Currently serving as the Sr. Claims Customer Experience Program Manager at Hippo Insurance since June 2023, Deanna has previously held roles as Director of Customer Service at Boomy Health and managed the Concierge Department at Hippo Insurance. With a strong background in handling worker’s compensation claims as a Senior Claims Examiner at TRISTAR Insurance Group, and practical experience in automobile property damage claims at First Connect Insurance Services, Deanna has developed expertise in navigating complex claims processes and enhancing customer experience. Early career roles include Claims Examiner at Gregory B. Bragg & Associates, Inc. and a Secretary position at Frontier Adjusters Inc.