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Rick Rosa, Jr. is an experienced customer experience professional currently serving as Customer Experience Supervisor at hims & hers since May 2023. Prior roles include Solutions Architect at InSource, Inc. (April 2022 - May 2023), Engagement Center Supervisor at AbleTo Inc. (May 2018 - May 2022), and Contact Center Operations Manager at PerformLine (2014 - May 2018), focusing on optimizing contact center applications and tools. Earlier experience includes roles at The CollegeBound Network in call center support and client advisory capacities, along with providing technical support as Help Desk Engineer at Carbon Consulting Group. Rick Rosa, Jr. earned a Bachelor's Degree from Mercy College and has undergone various additional educational programs at institutions including Call Center School and NYIM.