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Emily Erickson is a seasoned professional in customer experience and market research with extensive expertise in managing and enhancing customer insights programs. Currently serving as the Senior Manager for Customer Insights at Hilton, Emily is responsible for designing a voice of customer program and facilitating cross-functional discussions to improve guest analysis. Previous roles include Sr. Associate at JPMorgan Chase & Co., where Emily streamlined client experience governance, and various positions within Hilton's product voice of customer team. Emily's earlier career included responsibilities at Nielsen, Mintel, and Launch Creative Marketing, where a focus on data analytics and consumer research helped shape strategic decisions across multiple industries. Emily holds a Bachelor of Arts in Communication Studies from the University of Michigan.