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Veronica R. is an experienced events and customer service professional currently serving as an Events Assistant at Hilton Orlando, where responsibilities include providing support to senior event management and preparing proposals and contracts for prospective clients. Prior to this role, Veronica held multiple positions at Virgin Voyages, including Crew Administrator, Sailor Solutions Specialist, and Sailor Services Representative, excelling in onboarding processes, employee coaching, and guest service. Additional experience includes roles as a Customer Service Representative at Chewy, an Overnight Front of House Ambassador at Conrad Hotels & Resorts, and a Front Desk Agent at Hampton Inn and Suites. Veronica holds a Bachelor's degree in Event Management from the University of Central Florida's Rosen College of Hospitality Management.