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Samantha H. is a skilled customer service professional with extensive experience in various roles across multiple companies. Currently serving as a Customer Service Representative at Hiller Plumbing, Heating, Cooling & Electrical since July 2023, Samantha previously worked as a Claims Coordinator at Lucent Health and excelled as a Learning and Development Specialist at Houzz from September 2019 to December 2022. In this role, Samantha independently trained customer support teams, updated training materials, managed employee resources, and collaborated on policy improvements. Earlier positions include Customer Support Specialist and Private Nanny, as well as teaching at The Academy of Harpeth Village and customer service roles at Publix Super Markets. Samantha holds a Bachelor of Science in Psychology from Middle Tennessee State University.