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Pam Smith has extensive experience in the mortgage industry, currently serving as a Loan Officer Assistant at Highlands Residential Mortgage, Ltd. since May 2023. Prior to this role, Pam worked at Ownership Mortgage and held similar positions at Highlands Residential Mortgage and Gateway Mortgage Group, focusing on client communication and loan documentation. Pam's career began with a Mortgage Loan Processor position at Directions Equity LLC, with foundational experience in customer service roles at Caliber Home Loans and HEB. Pam holds a Bachelor's Degree in Business Administration and Management from the University of Maryland Global Campus, along with a Mortgage Loan Officer License from Champions School of Real Estate and a Surgical Technology Diploma from Baptist Health System School of Health Professions.