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Willie Waller is an experienced IT professional currently serving as a Client Lead and IT Consultant at Hi! Tech since August 2019, specializing in hardware and software installation, configuration, and troubleshooting. Prior to this role, Waller was associated with Apple from September 2014 to August 2019, where responsibilities encompassed training new staff and diagnosing complex software and hardware issues as a Genius, Software QA for the Core OS Storage Team, Technical Expert, Technical Specialist, and Specialist, contributing significantly to customer satisfaction and operational efficiency. Waller's earlier career includes positions as Assistant Manager at Clarks, Manager at Foot Locker, and Administrative Assistant at the University of North Carolina at Chapel Hill, where a Bachelor of Arts in Psychology was obtained in 2011.