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Pavan K. is a highly experienced IT professional with a strong background in technical support and SharePoint consulting. Currently serving as a Senior Technical Support at OpsRamp since November 2020, Pavan contributes to the management of hybrid IT operations through the OpsRamp AIOps platform. Prior experience includes roles as Senior Consultant at Gem Source IT Pvt Ltd, and various positions at Winshuttle from January 2012 to November 2019, where responsibilities encompassed technical support and customer management. Pavan's earlier career featured SharePoint consulting at organizations such as Perficient, New England Biolabs, and Reingold, Inc., along with an internship at the Federal Trade Commission. Pavan holds a Master of Science in Computer Sciences from Stratford University and a Bachelor of Technology in Computer Sciences & Information Technology from Jawaharlal Nehru Technological University.