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Rachael Elston is an experienced professional currently serving as the Head of Housing Services at Hestia Charity since September 2024. Prior to this role, Rachael held various positions at SNG (formerly Network Homes), including ITT Project Manager, Income Team Leader, Income Officer, and Customer Service Advisor, from December 2017 to September 2024. Rachael's career began at HSBC, where responsibilities included Customer Experience Representative, Personal Banker, and Cashier from September 2012 to November 2017. Academically, Rachael holds a Bachelor of Arts (Honours) in Business Management (Leadership Practice) from The Open University, with additional qualifications in Mortgage Advice and Financial Services from LIBF and Pearson Education Ltd, respectively.