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Maro Pantazi has extensive experience in communication and customer support, currently serving as a Communication Written Coordinator and Supervisor Assistant at HERON ENERGY S.A. since November 2020, where responsibilities include coordinating the Customer Care Department and handling claims support and complaints via social networks. Previous roles include positions as an Agent in the Complaints Department, both at a first and second level for corporate clients. Maro also contributed to back office services at Onetax and gained diverse experience in various departments while working for ICAP Group at the National Bank of Greece. Educational credentials include two Master's degrees in Sociology from the National & Kapodistrian University of Athens and a Bachelor's degree in Social and Political Sciences from Panteion University of Social and Political Sciences.