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Tobias Mißbach currently serves as the Head of Customer Experience at HERO Software, a position held since July 2023, and also manages growth and retention initiatives. Prior to this role, Tobias worked as a Business Development Manager at digital broking GmbH from March 2021 to June 2023 and as a Change Manager specializing in Digitalization & Sales Systems at VHV Versicherungen from March 2019 to February 2021. Earlier experience includes a role as a Werkstudent & Masterand at K+S Gruppe, focusing on process management, and an internship in controlling at ENSO Energie Sachsen Ost AG. Tobias Mißbach holds a Bachelor's degree in Wirtschaftsingenieurwesen from Hochschule für Technik und Wirtschaft and a Master's degree in Innovations- und Changemanagement from Fachhochschule Nordhausen, including a study period at Universidad de Oviedo.