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Maddie Pallardy is an experienced Customer Success Manager currently working at Hero Digital since August 2023, and previously held the same title at Avionos, a Hero Digital Company, from May 2022 to August 2023. With a strong emphasis on customer satisfaction, loyalty, and retention, Maddie effectively manages customer relationships. Prior to these roles, Maddie served as a Business Analyst, gathering requirements from stakeholders to develop comprehensive solutions. Maddie's academic background includes extensive research on conflict management and employee performance at the University of Iowa, leading to a Bachelor of Business Administration. Additionally, Maddie has held leadership positions, such as Belonging, Equity, Diversity, and Inclusion Chairwoman and Vice President Finance at Gamma Phi Beta International Sorority, showcasing a commitment to DEI education and financial management. Various roles in the hospitality sector further developed Maddie's interpersonal and customer service skills.