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Rebecca Mack began their work experience in 2017 as a Medicaid Service Coordinator at Heritage Christian Services. In 2018, they transitioned to the role of Fiscal Intermediary Coordinator before ultimately becoming the Director of Customized Support in July 2020.

Rebecca Mack completed their Bachelor of Arts degree in Mathematics and Psychology at SUNY Geneseo from 2012 to 2016. Rebecca then pursued a Master of Public Administration (MPA) degree with a specialization in Non-Profit/Public/Organizational Management at Buffalo State University from 2017 to 2019.