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The Operations and Service Management team at Heritage Bank Plc is responsible for ensuring the seamless functioning of banking operations and maintaining high standards of service delivery. This includes managing facilities, overseeing remedial assets, handling e-banking disputes and settlements, supporting IT infrastructure, and ensuring accurate records and data management. The team also manages branch operations, coordinates regional IT support, and handles chargeback and reconciliation processes, ensuring that the bank's services are efficient, reliable, and meet customer expectations.