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Favour Mark is an experienced professional specializing in customer service and sales, currently serving as a Contact Center Specialist and Customer Service Analyst at Heritage Bank Plc since April 2021. In addition, Favour has been a Telesales Executive at Olist Nigeria since November 2020, focusing on outbound calls to engage with prospective and existing customers and facilitating seamless onboarding for clients. Prior experience includes working as a Contact Center Analyst for Workforce Group, where Favour was deployed to Heritage Bank to manage inbound calls and resolve customer complaints across various communication channels. Favour holds two Bachelor of Arts degrees in Applied Linguistics and Linguistics from the University of Nigeria, Nsukka, obtained between 2012 and 2016.