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Klaudia Kucharska is a skilled professional with a background in IT service integration, knowledge management, and customer service. Klaudia is currently serving as an Operations Shift Manager at Henry Meds, where Klaudia leads a team in setting up ITIL processes, implementing automation, and sharing best practices. With previous experience at Capgemini as an IT Service Integration Consultant, Klaudia has a strong expertise in ServiceNow and ITIL modules. Klaudia also has experience as a Training Coordinator and Spanish Customer Service Advisor. Klaudia holds a Licenciatura in Spanish Language and Literature from the University of Silesia and a Grado en Humanidades in English Language and Literature.