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Alan O. has extensive experience in IT operations and support, currently serving as an IT Operations Manager at Helpware since August 2020, where management of over 1000 IT assets and network systems utilizing Fortinet and Ubiquiti is a key responsibility. Prior experience includes working as an IT Infrastructure Support Specialist at CLOE, focusing on maintenance of IT assets, and serving as a field technician at Apple, performing preventative maintenance on security equipment. Alan's career also includes a role as a systems analyst at izzi telecom. Educational qualifications include a degree in Informatica Administrativa from Universidad America Latina and certifications from Cisco Networking Academy and edX in relevant technical subjects.