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Tanel Saag is a seasoned professional in software development and IT service operations with extensive experience in leading teams and managing customer support. Currently serving as Software Development Team Leader at Helmes AS since July 2019, Tanel focuses on delivering custom software solutions that drive business success. Prior to this role, Tanel held several key positions including 24/7 IT Service Operations Manager at Arvato Financial Solutions, where responsibilities included establishing support structures and expanding service capabilities. Tanel also contributed to the global Xbox Ranger team at Microsoft and provided technical support as a Tech Lead at arvato Customer Services. Tanel's earlier experience includes roles in marketing and event management at Bigbank and customer support at DPD Pakketservice. Tanel obtained a Bachelor of Business Administration with a focus on Logistics, Materials, and Supply Chain Management from the Estonian Entrepreneurship University of Applied Sciences.