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Jaanika K. has extensive experience in human resources and software development, currently serving as HR Systems Lead User & Analyst and LXP Specialist at Helmes since June 2019. Key responsibilities include the development and implementation of an internal learning platform, creating interactive learning content, and providing technical support to internal stakeholders. Prior roles at Helmes also included Technical Support Coordinator and Student Software Developer, where Jaanika focused on technical support, software testing, and agile methodologies. Additional experience includes customer service roles at IT Koolitus, Estonian Experience, and Radisson Blu Hotel Olümpia, along with an educational background in Tourism and Catering Management from TalTech.