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Whitney Lopez is a seasoned professional in customer experience and operations, currently serving as the Senior Director of Customer Experience at Alma since April 2021. Previously held positions include Senior Director of Operations and Director of Operations at Tempest, Inc. from June 2019 to April 2021, and Senior Product Manager at The Future Project between February 2018 and May 2019. Additionally, Whitney has a background in operations management at General Assembly, where roles included Operations Manager and Operations Specialist from May 2016 to February 2018. Early career experience includes positions as a Customer Experience Associate at Artifact Uprising® and Everlane, and as a Retail Associate at Warby Parker.