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Sarina M. Garcia currently serves as an Operations Associate at Alma, a position held since September 2022. Prior to this role, Sarina was a CX Fellow at KindWork from April 2022 to September 2022, where technical skills in platforms such as Zendesk and Intercom were developed, alongside key professional skills in customer service. Earlier experience includes working as a Sales Advisor at Best Buy, delivering exceptional support to over 60 guests daily and consistently exceeding sales goals, as well as roles at Dean & DeLuca and Toys R Us focused on customer service. Sarina holds an education from CUNY Hostos Community College, completed between 2018 and 2021.