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Erica Brown is an experienced operational specialist currently employed at Alma since March 2021, with a strong background in customer support from roles at Zola.com and KindWork. At Zola.com, Erica managed over 30 customer emails and 35 phone calls daily, consistently achieving high customer satisfaction scores. Prior experience includes assisting in educational environments at Wingspan Arts and as a camp counselor for VISIONS/Services for the Blind and Visually Impaired. Erica holds a Bachelor of Arts and Sciences in Psychology from St. Joseph's University and has pursued further education in Pre-Medicine/Pre-Medical Studies at LaGuardia Community College.