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Amy Riling currently serves as the Insurance Operations Team Lead at Alma, where responsibilities include employee support for administrative inquiries, enhancing cross-functional workflows, and overseeing projects and escalations. Previously, Amy held the role of Insurance Operations Associate at the same company, focusing on billing health insurance claims, adjusting patient invoices, and training new hires. Earlier experience includes positions as a Production Assistant at We Are Closed On Mondays and various roles in customer service and production at Blue Collar Burger, Film, Studio Nudo, Araks, and Strand Book Store. Amy's background also features work as a Keyholder at AIDS Action Committee and freelance event production. Academic qualifications include studies at UMass Boston and Bunker Hill Community College.