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Nikki Tims is an experienced professional in customer success and account management, currently serving as a Customer Success Manager at HelixIntel since July 2024. Prior to this role, Nikki held positions at Incident IQ as an Account Manager from October 2022 to June 2024, and at Follett as a Technical Account Executive from August 2020 to October 2022. Nikki's career also includes significant experience at Follett International as an Account Executive from September 2011 to August 2020, and at Follett Library Resources as a Customer Care Consultant from February 2008 to September 2011. Education was completed at Crystal Lake Central High School.