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John Coburn is an experienced IT professional currently serving as the Service Desk Manager at Helia, overseeing IT support services and leading a team to ensure business operations and client satisfaction. Previously, as a Cyber Security Incident Manager at Employment Hero, John formulated and executed incident response plans to address cyber threats. In earlier roles, John managed diverse teams at Dementia Training Australia, Aussie, and Webstercare, focusing on innovation, customer satisfaction, and operational efficiency. John holds a Bachelor of Science in Business with Law from the University of South Wales.