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Ana Santos Biçakci is an experienced Revenue Operations Manager and CRM Product Owner at HeiQ since June 2021, where responsibilities include standardizing processes across multiple business units, ensuring data governance, and driving digitalization. Previous roles include CRM Manager at SAMECA - Produtos Químicos S.A. and various positions at Celebi Aviation Holding, focusing on global contracts, pricing, marketing strategy, and CRM system improvements. Ana's earlier experiences span international marketing and hospitality management, with a Bachelor's degree in Business/Managerial Economics from Universidade do Porto and a Postgraduate degree in Hospitality Management from Les Roches.