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Matthias Sans has extensive experience in IT and product management, currently serving as Product Manager for Support Infrastructure Automation at Heidelberg Materials since March 2013. In this role, Matthias Sans has held various titles including Chapter Lead for Client Engineering and Specialist for Digital Workplace in the WSE Region, focusing on project management, continual service improvement, and IT service management. Prior to this, Matthias Sans contributed to HeidelbergCement AG as a Technical Support employee from May 2005 to February 2013 and worked at Heidelberger Beton GmbH from February 1998 to May 2005. Expertise includes problem management, IT change management, and 2nd and 3rd level support.