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Paul Richardson is an accomplished professional with extensive experience in customer success, business management, and operations across various industries. Currently serving as a Strategic Customer Success Manager at Avalara, Paul also holds the position of Manager of Customer Success at Hectare, where significant achievements include team building, driving product adoption, and achieving high customer renewal rates. Previously, Paul founded The People Manager, a consultancy focused on leadership development. With a decade-long tenure at Fresenius Kabi, Paul advanced through roles including Head of Site, demonstrating expertise in operational leadership and regulatory compliance. Paul’s entrepreneurial background includes co-owning a fire protection installation business, providing a solid foundation in business principles. Paul holds a Higher National Diploma in Business Administration and Management and A-Levels in Sociology and Psychology.